SilkAir Sucks Customer Reviews and Feedback

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SilkAir (Singapore) Private Limited, operating as SilkAir, is a full-service regional airline with its head office in Airline House in Singapore; previously the head office was on the fifth storey of the SIA Superhub in Singapore. It is a wholly owned subsidiary of Singapore Airlines and operates scheduled passenger services from Singapore to 38 cities in 14 countries in Southeast Asia, the Indian Subcontinent, East Asia and Northern Australia.

Reviews

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Former Employee - Cabin Crew says

"Mostly turnarounds flights which make you super exhausted after every single flight Always lack of crew, because of high turnover rate Hierarchy is a big thing Senior crews who would just love to find fault on the Junior crew"

says

"Bad working culture. Prehistorical management. Health Hazard. Management talk, you listen even if it is a dialogue or feedback session."

Former Employee - Anonymous Employee says

"No career progression. Plenty of office gossips. Long hours and lack of work recognition. Uncompetitive salary package. SME-like work culture that requires multi-tasking, hence end up a jack-of-all-trades."

Former Employee - Anonymous Employee says

"Management style very 'old school' and 'military' style. Only with ranks or years of service (seniority based on staff number), then your words carries weights. Need to improve on staff welfare and workload management."

Current Employee - Anonymous Employee says

"Turnarounds 90% some crew are mentally challenged"

Former Employee - Anonymous Employee says

"If... Lean but strong corporate systems/resources = Good output and good outcome Then.. Very lean and weak corporate systems/resources = Go figure Rotational system provides opportunities to do new roles, but can also result in loss of knowledge. Most department heads/managers themselves are not subject matter experts in what they do, because of this rotational policy. Learning, development and progress can seriously be stunted. Mismatch in values and goals between executives, management and support staff. Most of the support staff are in for the job stability, laid-back climate, executives want career progression and to be more enterprising, to try new things, and management just want their own ideas (usually what has always worked) to be implemented. The result? Management espouses on about their plan, support staff are cynical and lack drive (most), executives get caught in between, and get disillusioned. The staff population pyramid reflects this. Beyond overseas postings for young execs, there's really nothing much to look forward to in the long-term, unless you really LOVE the company and LOVE aviation."

says

"- low pay - low career prospects"

Current Employee - Analyst says

"Work life balance is missing"

Current Employee - Cabin Crew says

"Bad culture, senior with bad attitude"

Current Employee - Executive says

"Alignment to sq means more work"

Cabin Crew (Current Employee) says

"Low cost carrier cabin crew need to provide best service that passengers will talk about.On top of that safety our main priorty.On top of that punctuality is important for cabin crew never late and involve other colleagues to get prepare for my flight.Smile always regardless no matter how unhappy you towards the passenger and always remember passengers is always right. Cons: Salary"

cabin crew (Current Employee) says

"This job required good health and you will need to have enough rest hour before you fly. I learned a lot about customer service and sales as well as airline's safety procedures. You will have to work with different kind of people everyday and the most enjoyable part of the job is the competitive salary, leaves and staff ticket benefits."

Customer Care Executive (Current Employee) says

"I learned that we need a flexi character to work in a airline industry, and we have to be update all official matters to our colleagues. Cons: na"

Cabin Crew (Current Employee) says

"A new challenge every single day"

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